| Operational Quality Risk Intelligence Hub |
Know Your Risk Before CQC Does.
Continuous operational intelligence for care homes.
Monthly risk scoring. Clear governance insight.

| Operational Quality Risk Intelligence Hub |
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Continuous operational intelligence for care homes.
Monthly risk scoring. Clear governance insight.

Risk builds quietly.• Incidents increase without pattern analysis• Staffing pressure shifts skill mix• Training compliance drifts• Complaints highlight early warning signs• Governance actions lack tracking
By the time inspection arrives, trends are already established.
You need visibility before escalation.

Risk does not appear overnight. It accumulates.
Without structured monitoring, these pressures remain hidden.
Operational intelligence should be continuous, not event-based.
That is why we position RiskScore as monthly governance support, not a one-off report.

We do not offer generic consultancy.
We provide:
• Weighted operational risk scoring
• Domain-level vulnerability insight
• Clear governance evidence mapping
• Monthly trend tracking
• Structured leadership reporting
Our focus is prevention, not reaction

Every care home deserves clarity over its risk position.
Strong governance is not demonstrated through policy documents.
It is demonstrated through measurable, continuous visibility of risk.
CCH exists to provide that visibility.
One Intelligence Model. Multiple Control Points.
CCH provides structured operational oversight across the core areas that determine inspection outcomes.
Each service feeds into one intelligence framework.
You gain visibility.
You gain control.
You reduce exposure.


Total Oversight Compliance Simplified
Audit tools & SMART Recovery Plans ✅
Collective Culture Strengthened – Leadership Coaching and Team Frameworks 🌐
Everything we do is about Strengthening Care.
One Relationship, One Home, One Team at a Time.

Monthly RiskScore
Standalone Reviews
Add Feedback Hub
Add Recruitment & Onboarding Support
Or integrate all services into one governance framework.

Effective oversight requires structured intelligence across operations, workforce stability, incident trends, feedback patterns, and regulatory exposure. Without consolidated visibility, leadership decisions rely on fragmented information and delayed reporting.
Tiers of Monthly Support Packages

• Access to Feedback | People Hubs | RiskScore
• 1x Digital Quality Audit
• 1x 5 hour monthly support call
• Email support (4hr response)
• Bookings: Setup for team/client scheduling | Appointments
• Basic template pack (checklists, onboarding forms)
Optional: Quarterly in-person quality reviews additional cost £5,500

• All Starter features
• Access to all CCH Hubs (Onboarding, Assessment, Occupancy, etc.)
• 1x Deep Dive Inspection | Quality | Assessment Hub
(One-off separate cost £1,500)
• Monthly 5-hour advisory call
• Priority email support (2hr)
• Shifts: Setup for rota/staff planning
• Approvals: For internal workflow processes
• Audit Tracker + Planner tools + CQC Trends
• Bespoke onboarding template suite
• CQC Inspection Assessment | Dependency Vs Staffing Tool

• All Pro features
• Named Strategic Partner (your dedicated advisor)
• Monthly 4-hour coaching calls
• Monthly Operational Risk Score Intelligence
• Full HR document library
• Advanced Integration (Shifts, Bookings, Teams & Approvals)
• Live dashboard/reporting support
• CQC Inspection Simulation & Preparedness Pack
• High Priority email support (hourly)
• Deputy Training Hub
This phrase emphasises the comprehensive and streamlined approach to compliance, highlighting the use of audit tools and recovery plans to ensure thorough oversight and effective management.
Deep Dive into Operations of the Service
Download PDF
At its Core it Means You Do Not Fit People into the System.
You shape the System Around the People!
In practice, Person Centred Care means:
• Care plans reflect preferences, not general and standard
• Risk assessments balance safety with choice
• Communication adapts to the individual
• Daily routines reflect the person’s history and habits
• Decisions involve the person as far as possible
It links directly to autonomy and &. Autonomy means control over your own life.
Dignity means being treated as someone with value, not as a task to complete.
Under CQC expectations, person centred care connects strongly to Regulation 9. Care and treatment must meet needs and reflect preferences. It also sits within the Caring and Responsive key questions. Inspectors look for evidence that people influence their care, not simply receive it.
Person Centred Care is about Power!
Who holds it.
Who uses it.
Who benefits from it.